Refund Policy

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and service commitments for all orders placed on our platform. We are committed to providing fair, transparent and customer-friendly refund services for every global shopper, fully protecting consumers’ legitimate shopping rights and ensuring that all refund applications are processed efficiently, accurately and compliantly. This policy applies to all eyewear products and shopping services provided by our website.

General Refund Rules & Eligibility

We support a flexible and customer-centric return and refund service for all products in our store. Customers can apply for a return and refund for any reason within our valid return period if they are not satisfied with the purchased products. All qualified return applications will be accepted and processed in strict accordance with unified service standards, without unreasonable thresholds or hidden restrictions.
To ensure the smooth processing of your refund application, all returned products must remain in unused, unwashed, and intact condition, with original packaging and accessories complete. Products that are damaged due to personal use, man-made damage, missing accessories or damaged packaging caused by the customer will not be eligible for return and refund services. We adhere to uniform judging standards for product return qualification to ensure fair treatment for all users.
All transactions on the platform are settled in USD, and all refund amounts will be calculated and returned in the original transaction currency to maintain consistent and transparent settlement standards.

Return & Refund Time Frame

We provide an extended return cycle for all customers. Customers are entitled to submit return applications within 60 days after receiving the ordered products. This sufficient return period allows every customer to carefully check and experience the products, effectively avoiding shopping risks and bringing a worry-free shopping experience.
After we receive and complete the official review of your returned products, our team will initiate the refund process within the specified processing cycle. All eligible refunds will be fully processed within 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing cycle of your original payment channel, and we will complete all platform-side processing procedures as soon as possible to shorten your waiting time.

Full Refund Scenarios

We provide full refund services for all compliant return applications that meet our product return conditions. When customers apply for returns within the valid return period and the returned products are intact and meet the return standards, we will refund the full product payment paid by the customer.
In cases of abnormal product quality, defective workmanship, incorrect product delivery, or obvious product inconsistencies that do not match the display description, customers can apply for full refunds. After verification by our professional review team, we will complete the full refund processing in accordance with official rules to fully protect your shopping rights.

Order Cancellation & Pre-Shipment Refund

Customers can apply for order cancellation before the order is officially shipped. Our orders will be arranged for shipment within 1 to 3 working days after payment confirmation. If you need to cancel your order, please submit your cancellation request in a timely manner before the shipment arrangement is completed.
For successfully cancelled pre-shipment orders, we will initiate a full refund process immediately. The entire pre-shipment cancellation and refund process is free of charge, with no hidden handling fees or deduction fees, ensuring that customers will not bear any unnecessary losses due to order cancellation.
Once the order enters the shipment processing procedure and is handed over to the logistics provider, the order cannot be cancelled actively. At this time, customers can wait for the goods to be delivered and then submit a compliant return application in accordance with our return policy.

Logistics & Additional Cost Explanation

Our platform provides free global shipping services for all orders, and we independently bear all cross-border tariffs and additional logistics fees. Customers do not need to bear any extra costs during the shopping process. For compliant return and refund orders, the original shipping and tariff costs borne by our platform will not be deducted from the customer’s refund amount.
Customers only need to bear the return shipping fees generated during the return process. There are no other additional deduction items in the entire refund process. All refund details are transparent and open, and customers can check the refund amount and processing progress in real time.

Refund Processing Procedures

First, customers need to submit a return application through the official contact channel. You can initiate consultation and return application requests through the Contact Us page on the website, and our customer service team will guide you to complete the subsequent return steps.
Second, after the application is approved, customers need to send the compliant returned products to the designated return address in accordance with the prompts. Please ensure that the product packaging is intact and the product is not damaged during transportation, so as not to affect the return review result.
Third, after we receive and inspect the returned products to confirm they meet the return standards, we will immediately start the refund process and complete the refund processing within the specified time. After the refund is issued on our platform, the funds will be returned to your original payment account.

Non-Refundable Situations

To ensure the standardized operation of the platform and fair rights protection for all users, we stipulate the following non-refundable scenarios. Refund applications will not be accepted if the return application exceeds the valid 60-day return period without special reasons.
Products that are damaged, worn, deformed, or stained due to personal daily use, improper storage, or artificial damage do not support return and refund services. Products with missing original packaging, accessories, tags and other matching items will also be deemed ineligible for returns.
Returns caused by personal subjective preferences such as inappropriate wearing effect and inconsistent personal imagination are supported, but the products must meet the intact return standards. If the products have been severely used and cannot be resold, the refund application will be rejected.

Customer Support & Special Processing

If you encounter any problems during the return and refund process, or have special refund demands and questions about the refund rules, you can contact our customer service team through the Contact Us page at any time. Our professional service team will provide you with one-on-one guidance, answer your questions, and coordinate and solve abnormal refund problems for you.
We always adhere to the principle of customer priority and flexible processing for special scenarios. For special and reasonable customer demands that meet the basic fairness principles, we will provide targeted processing solutions on the premise of complying with unified policy specifications, striving to bring every customer a satisfactory shopping and after-sales experience.

Policy Update Explanation

We reserve the right to optimize and adjust this Refund Policy according to platform service upgrades and operational needs. All updated policy content will be displayed on the website page in real time and take effect immediately after publication. Customers are recommended to check the latest policy rules regularly to ensure their rights and interests are fully guaranteed.