Shipping Policy

This Shipping Policy outlines the standardized shipping processing rules, delivery timelines, customs arrangements and relevant service specifications for all orders placed on our platform. The policy applies to all eyewear products and order delivery services across the entire website. We adhere to standardized, stable and transparent logistics processing standards to ensure every order is processed and delivered in an orderly manner, bringing customers a reliable and smooth shopping and receiving experience.

Order Processing & Shipment Timeline

All orders will undergo systematic confirmation and manual pre-shipment inspection immediately after successful payment verification. Our team will complete product quality checking, sorting, packaging and shipment arrangement within 1 to 3 working days. All products are strictly inspected before shipment to ensure complete product appearance, intact accessories and qualified product performance, avoiding defective or non-compliant products from being delivered to customers.
Once the order is handed over to the official logistics provider, the tracking information will be updated synchronously on the platform. Customers can check the real-time logistics status of their orders through the order inquiry channel. The overall delivery cycle for all regional orders is stable and controllable, with standard delivery time ranging from 6 to 12 days after shipment completion. The specific delivery progress may be slightly affected by regional transportation arrangements and customs clearance efficiency, and we will maintain real-time tracking of all logistics orders.

Customs & Additional Duty Liability

We take full responsibility for all cross-border customs procedures and related cost settlements during the order delivery process. All tariffs, customs clearance fees and other cross-border logistics surcharges incurred in the transportation and customs clearance process shall be fully borne by our platform.
Customers will not bear any additional hidden fees or cross-border charges beyond the product transaction price displayed on the website. The entire customs clearance process is uniformly handled by our professional logistics cooperation team, with standardized and compliant processing procedures to ensure smooth customs clearance of all orders and avoid any extra economic burden for customers.

Shipping Coverage & Service Scope

Our logistics service covers global mainstream regions, supporting normal order delivery for most overseas areas. We cooperate with stable and professional cross-border logistics providers to build a safe and efficient global distribution system, ensuring that orders can be transported stably, safely and quickly to the destination address.
All orders adopt standardized professional packaging to adapt to long-distance cross-border transportation. We use shockproof, compression-resistant and moisture-proof packaging materials to effectively protect products from damage, deformation or contamination during long-term transportation, and ensure that customers receive complete and intact products.

Order Delivery Rules & Reminders

Customers are required to fill in accurate and complete recipient information, including recipient name, detailed delivery address and valid contact information when placing orders. Complete and correct delivery information is the key to ensuring smooth and timely delivery of orders. Inaccurate or incomplete address information may lead to delayed delivery, failed delivery or package return. We will not be responsible for logistics abnormalities caused by incorrect customer information.
During the delivery period, customers are requested to keep the contact information unblocked to facilitate logistics personnel to complete delivery signing. If the package is temporarily detained, delayed or abnormal due to regional logistics policy adjustments, customs temporary inspection and other objective factors, our team will actively track the order status, coordinate with logistics providers to solve problems, and timely feed back the latest progress to customers.

Abnormal Logistics Handling Rules

In case of logistics abnormalities such as order delay, package loss or product damage during transportation, customers can contact our customer service team through the Contact Us page on the website in a timely manner. We will verify the logistics situation as soon as possible, launch the abnormal order processing mechanism, and provide reasonable and effective solutions according to the actual situation to protect customers’ legitimate shopping rights and interests.
For orders with confirmed logistics loss or serious transportation damage that cannot be delivered normally, we will provide compliant re-delivery or after-sales solutions in accordance with platform rules, ensuring that customers will not suffer unnecessary losses due to logistics problems.

Currency Settlement Specification

All order transactions and related service settlements on the platform adopt unified USD settlement standards. All logistics-related service rules and cost specifications are based on the unified currency standard, ensuring transparent, consistent and accurate order settlement for all global customers.

Policy Update & Interpretation

We reserve the right to adjust and optimize this Shipping Policy according to logistics service upgrades, regional transportation rule changes and platform operation adjustments. All updated policy content will be displayed on the website page in real time and take effect immediately after publication. Customers can check the latest shipping rules regularly to keep abreast of standardized order delivery service specifications.